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Monday, January 2, 2012

Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

IMAGE OF Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive
Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive


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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive
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  • Spindle Speed is 7,200 RPM
  • Delivers 1 TB capacity, 32 MB Cache
  • Interface option is SATA 3Gb/s NCQ
  • 12th Generation of the world?s most popular desktop hard drive
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Seagate | Model : ST31000528AS

IMAGE OF Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive
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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive
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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive

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Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive
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Customer Review :

Updated firmware now available! : Seagate Barracuda 7200 1 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31000528AS-Bare Drive


If you do NOT value your time, money or data - then I highly recommend this drive. For everyone else - STAY AWAY!

As I said in the title, I truly wish I could give this drive 0 stars, and 0 stars for Seagate's support procedures, too (emphasis on procedures - I have nothing against their support reps). I've used dozens of hard drives from many different vendors over the years (including WD, Seagate, Toshiba, Fujitsu), some were better and some were worse - but I never came close to experience anything quite like what I experienced here.

Bottom line - both the original drive I purchased, as well as the replacement drive I received - crashed within a couple of months of fairly low usage. Read on if you'd like the full details.

When I first bought the drive, it was towards the end of 2008, when Seagate was already acknowledging an issue, and began providing new firmwares. I figured that a big company like Seagate won't be able to afford not-to-fix that issue, and decided the buy the drive despite the negative reports. A clear mistake.

Within several days after purchase I started experiencing the same symptoms people were reporting - the drive slows to a halt, disappears from Windows, and also began to 'develop' a handful of bad sectors. Upgrading the firmwares (multiple times, as they were released) seemed to improve the situation - but didn't really. After less than 4 months, the drive died completely failing to spin up and manifesting the dreaded click of death.

It was the first time ever a drive failed on me while in warranty (discounting a drive that crashed when I dropped my laptop a few years ago - which was completely my fault), so it was an unpleasant surprise to receive a refurbished drive in return. It was the very first time in my life (around 20 years of relevance) that I had a refurbished drive in any of my systems. I checked the firmware to make sure it's not supposed to be affected - and it wasn't. Long story short - exactly the same thing happened with this refurbished drive, only this time it only took 6 weeks. During these 6 weeks - as the same old symptoms that happened with the 1st drive began to repeat themselves, I contacted Seagate's support and asked them what I can do to avoid losing >1.1TB of data again. Their response was simply that these are good drives, that just a few bad sectors and a couple of spinup problems don't mean much, but that I can RMA it if I'd like.

Soon thereafter, what I predicted would happen actually happened and the drive died (exact same symptoms; failing to spin up, click of death). Thankfully I was backing it up most of it to another drive on a daily basis due to lack of trust, so I hardly lost any data. I contacted Seagate's support and asked what I need to do in order to get a brand new drive, recently manufactured - so that it might actually live to celebrate it's first birthday instead of dying so prematurely. Their answer was simple and consistent - sorry, no can do, we can only give you another refurbished drive, and don't worry about it - they're fine.

Telling them I have next to no faith in the model, but *absolutely no faith* in another refurbished drive from the same model was of no help. "We'll be happy to send you another refurbished drive". Why Seagate expects users to be willing to trust their data with these faulty drives is beyond me - after two failures in such a short timeframe, the burden of proof should be on THEM.

I have my principles, and I refuse to spend more time on these faulty drives, especially if I have no reason to believe they'd be any better than the 100% failure rate I've seen so far (for me - a drive from a new batch *might* be better and worth a shot - but I'm only considering it because I'm already 'invested' in this drive; If you haven't bought one yet - simply STAY AWAY!). Like I told Seagate, this drive will be going to the trash can, I'll swallow the $'s lost, and do my best to prevent others from falling to the same pitfall.

By the way - my system is properly cooled, and the drives never went above 43C. I have 2 other WD drives in the very same system that, touch wood, have been working without a single hiccup for over two years.

If I helped prevent even one person from throwing money, but more importantly - time and data - at this drive, then it was worth writing this review.

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